Troubleshooting

Tiered support playbooks for GetApp. Interactive decision trees for field agents (Tier 1) and Desk / Server support (Tier 2).

📄️ Tier 1 – AppStore Agent

This guide is for Tier 1 agents — the first line of support. Follow the

This guide is for Tier 2 / Desk, after Tier 1 has exhausted the field steps.

One of the four following states is reported, after Tier 1 escalated directly