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Tier 2 – AppStore Agent

When to use

This guide is for Tier 2 / Desk, after Tier 1 has exhausted the field steps. Work through the decision trees against the Server Dashboard, the Catalog, and the Edge Devices views.

💡 The decision trees below default to English; use the toggle in each tree for עברית.

The Server Dashboard​

Most Tier 2 checks happen from the Server Dashboard. Open the project to reach its Overview, Versions, and Artifacts.

Server Dashboard — project overview with team members and tokens

The Versions tab lists the version history, each with its release status.

Server Dashboard — project version history

1. Cellular: Cannot See Release​

When: The device does not display the desired release after all Tier 1 steps.

Start in Edge Devices: search the device by name and expand its versions by OS to confirm what the device is actually offered.

Server Dashboard — Edge Devices table

Edge Devices — versions offered to the selected device

If the version is missing, the fix usually lives in the Catalog — either the project's version status is not Release, the rule is not linked, or the DeviceType (Catalog → DeviceTypes) does not include the component / version.

Catalog — projects list with current versions

Now follow the decision tree:

Tier 2 — Cellular: Cannot See Release
Step
Gather info and open Edge Devices
  1. Get from the agent: store name and OS (Windows / Linux).
  2. Open Edge Devices in the GetApp interface.
  3. Search the device by name and expand the Versions-by-OS list.

2. Cellular: Download Failed​

When: Download failed and was not resolved after a Tier 1 retry.

First, reproduce the download straight from the Dashboard: open the version's Artifacts section and click the download icon (↓) next to the artifact.

Server Dashboard — version artifacts with the download control

Tier 2 — Cellular: Download Failed
Step
Test the download from the Dashboard
  1. Open Dashboard → Version page → Artifacts.
  2. Click the download icon (↓) directly from the dashboard.

Final Action — No Disk Space​

The decision tree points here when there is no free disk space.

Destructive action

This action destroys data — ensure you have a backup before proceeding.

# 1. Delete the MinIO volume
docker volume rm <minio_volume_name>

# 2. Run a reset
docker-compose restart   # or the relevant command for your environment

# 3. Retry the download

Legend​

SymbolMeaning
✅Yes / Resolved / Success
❌No / Failure
⚠️Warning / Action required
🔴Escalation required (developer support)

Next → see Tier 2 – Server.